Refund and cancellation policy

Applying is free

Submitting an application and having an introduction call with us costs nothing. No payment is taken on this website, and we never ask for payment before we have spoken to you.

What you pay for

If you are invited to the desk, any access fee, its amount, currency and billing cycle are confirmed to you in writing before you pay. The fee covers use of the Strict RR software only. It is never a share of your trading results, and it is never a payment for advice, signals or account management.

Cancellation

You can cancel at any time by emailing support@strictrr.com. Cancellation stops the next billing cycle. Your access continues until the end of the period you have already paid for, and no fee is charged after that.

Refunds

• Request within 7 days of your first payment and you get a full refund, no questions asked.
• If a fault on our side leaves the platform unusable for more than 72 consecutive hours in a billing period, we refund that period on request.
• Part-used periods after the first 7 days are not refundable, unless local consumer law requires otherwise.
• Trading losses are never refundable — we do not control markets, your execution provider or your decisions.

Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or payment provider.

How to request

Email support@strictrr.com from the address on your account with the subject "Refund request". We reply within 3 business days.